31. The Complete Chargeback Reason Codes List. 2 Declined Authorization; 11. 2. Additionally, one clearing transaction. The customer is claiming that this purchase was not authorized. Chargebacks are a problem that is growing worse across the board, and gas station. Each card network maintains reason codes to cover all the disputes that qualify for. Across open networks and include account numbers sent over email, instant messaging, text, or chat. By entering your email, you agree to receive marketing emails from Shopify. The chargeback initially results in the debit or credit card charge being reversed and the funds that you received for the payment being returned to the customer. 2 chargeback if you override a declined, referral, or pickup authorization message, but process the transaction anyway. Another downside is that chargebacks on annual subscriptions. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim. 2 Compliance CasesReason codes. Managing Reason Code 41 chargebacks. Administrative returns (R02, R03, R04): 3%. Look below the surface. Let’s. Visa categorizes these types of disputes as “first-party misuse” under their reason code 10. However, they don’t address the reason why that chargeback was issued in the first place. In fact, the total costs of chargebacks exceed $30 billion per year, which is more than the revenue of many Fortune 500 companies, like McDonald’s and Netflix. Less than 20% of merchants noted a slight decline in Visa chargebacks after VCR, while over 55% reported no decline in chargebacks. All ACH return reason codes consist of the letter “R” followed by two. Change of Chargeback Reason to an Authorization-related Chargeback Replace ‘Change of Reason within the Cardholder Dispute Chargeback’ with this section. Criminal Fraud. com. Specify the default reason code that you want the system to assign when you enter a chargeback amount. A new 4 byte reason code will be used moving forward. Despite all the rules and guidelines, the outcomes of the chargeback process can be, at times, subjective, and can vary based on the scenario, merchant payment. You double and triple check your customer service records to see if the customer wrote in about the shipment (they haven’t), you check the tracking. The shorthand description is “Goods/Services Not as Described. It should ultimately help prevent fraud and unwarranted chargebacks, specifically applying to disputes marked with a Visa reason code 10. Then they instruct the merchant’s acquiring bank to reverse the transaction and withdraw the funds from the merchant account. MasterCard chargeback reason code 4540. Try Shopify free for 3 days, no credit card required. ACH return codes are a type of shorthand for specific information concerning the return, much like the card decline codes or dispute reason codes used by credit card networks. instead of chargeback reason codes Chapter 3—Dual Message System Chargebacks, Overview, Chargeback Message Reason Codes, First Chargeback: MTI 1442 Removed all references to chargeback message reason code 4802—Requested/Required Information Illegible or Missing as announced in Global Security Bulletin No. Reason codes are important to help merchants address recurring. When a customer presents their payment card to make a transaction, the terminal reads the card. Specifically, it has introduced a Compelling Evidence requirement for disputes falling under the Visa CE/30 chargeback reason code. This ranges anywhere from roughly 60 to 90 days after purchase. 4854 Cardholder Dispute—Not Elsewhere Classified (U. And according to The True Cost of Fraud report by LexisNexis, businesses end up paying $3. Only by researching the disputed transaction and examining the true facts of the situation can you tell whether a chargeback is legitimate or not. The cost of payment card fraud has increased by 60% over the last decade, and is expected to increase significantly post Covid-19. Technical. If the merchant has a signature showing that the order was delivered, or evidence that the. The other member could accept the chargeback or contest it, escalating the dispute to compliance where Visa adjudicates. 5, and all aspects of chargeback reason codes, with proprietary. There are tricks you might use to circumvent an. Chargeback Reason Codes Fraud – Card-Not-Present (CNP) Network Reason Code Bank Initiation Timeframe Accel 81 120 calendar days from transaction processing date American Express FR2, F14, F24, F29 120 calendar days from transaction processing date Discover 4752 AA, 7030 UA02 Within 30 calendar days from the close date of the TRRPreviously, Visa expected the disputing member to start the dispute by filing a pre-compliance chargeback under reason code 98 (now obsolete). Fight; Prevent;. Fraudulent TransactionsThe chargeback process is similar across most credit card networks and issuing banks, with specific differences for each bank or network. It’s generally more efficient to take a proactive stance when it comes to chargeback management. Improve the customer experience by resolving issues quickly. 1. Most reason codes apply to any merchant, regardless of what’s being sold. Vendors that do not have a well-drafted shipping and order fulfillment policy are susceptible to this category of Shopify chargebacks. Poor order shipping: Not shipping goods or delivering services as promised, shipping to the wrong address, or not making the goods available. By understanding the reason behind the chargeback, you can gather the necessary evidence to support your case effectively. People request chargebacks for all kinds of reasons—some sinister (like friendly fraud), some because the item they bought never arrived. This chargeback reason code is also referred to as “Point-of-Interaction” Errors. The time limits for responding to a chargeback also vary based on the card scheme and the chargeback reason code. All cardholder data must be encrypted, truncated, or tokenized; account numbers can only be partially displayed. Chargeback Reason Codes Reason code are the first key to understanding the root causes . According to the 2022 Chargeback Field Report, global costs associated with chargebacks will have skyrocketed in recent years. 4 applies to eCommerce, whereas code 10. Both Visa and MasterCard use special Reason Codes to designate chargebacks resulting from a late deposit of credit card transactions. Chargeback reason code 10. Level 3/Phase 3: Second presentment, second chargeback, or pre-arbitration. There are 151 chargeback reason codes across the four major card networks. UA05 Fraud – Chip Counterfeit Transaction. Breakdown your chargeback data by some of the variables you collected in step #2: marketing source, product type, issuer BIN, customer’s country, reason code, price, billing cycle, and lag time (amount of time between the transaction and the dispute). 1: Use the corresponding dates from the invoice. However, a truly effective strategy must involve both prevention and disputing cases of friendly fraud. Duplicate Processing - 81Some Mastercard reason codes (4808, 4870, and 4871) proceed directly to arbitration if the issuer does not accept the merchant's representment. Mastercard: Reason Code 4859 Service not rendered. We want to clarify: this doesn’t imply that a transaction ID can reliably prevent chargebacks and fraud. 15% - the number of chargebacks initiated by cardholders due to retailers shipping the wrong product. By entering your email, you agree to receive marketing emails from Shopify. The following are some examples: Visa Reason Code 13. Because it’s so easy for customers to initiate a chargeback, retailers are bound to experience a request at. . Code Reason; 01: Requested Transaction Data Not Received: 02: Requested item illegible: 07: Warning Bulletin File: 08: Requested/Required Authorization Not Obtained: 12: Account Number Not on File: 31: Transaction Amount Differs: 34:Visa recently shortened chargeback time limits from 45 days to 30. Visa’s rules allow merchants to fight chargebacks by presenting the charge a second time along with evidence supporting its legitimacy. FR4 Immediate Chargeback Program. Late Presentment Rules: Mastercard. The chargeback is ordered by the bank that issued the consumer's payment card. As mentioned earlier, the given reason for a chargeback may be far different from the actual reason. Values are: Blank: Use the receipt G/L date. Chargeback reason code 4853 can be used to indicate disputes where the cardholder simply claims that the merchant never delivered on what was promised. Customer Dispute. Explaining Mastercard Reason Code 4859 - No Show/Addendum/ATM Dispute. From there, the merchant can look up the code to figure out what the dispute is about. prenotification of chargeback, depending on the chargeback reason code, to the agency requesting additional documentation to properly dispute and remedy the chargeback. You must tailor your representment case — including the compelling evidence — to the reason code under. The chargeback system was designed as a last resort; only to be used in specific situations. Q. This reason code is assigned to consumers wishing to file a chargeback for defective product. While there are reason codes related to processing errors that cause disputes, the majority of reason codes result from a cardholder disputing a charge. Mastercard Chargeback Reason Code 70: Chip Liability Shift. Versions Affected: v5, v6. In the distribution industry,. 4860 Credit Not Processed. When a customer who's enrolled with 3-D Secure from their bank initiates a purchase, the tool will deploy during the. Once you know why a chargeback happened, you can start building a case to address the claims that were. 4: Fraud—Card-Absent Environment. 0 initiative to update compelling evidence requirements for dispute reason code 10. 3? Visa chargeback reason code 11. This reason code is used when the cardholder claims that their card was used fraudulently without their permission. If the reason for the dispute is valid and the cardholder would like to proceed, the bank will ask them questions to make sure they have all the relevant information about the transaction and the reason. A customer payment dispute, more commonly called a “chargeback,” happens when a cardholder disputes (challenges) a payment card transaction and asks the card-issuing bank to reverse it. The actual underlying cause of this chargeback is usually either true fraud or friendly fraud. It’s even more frustrating if you don’t understand what the chargeback code means. Mastercard also considers some chargeback reason codes to be indisputable. In most cases, the bank chooses a course of action based on information the cardholder provides. One catch is that CE3. Identify issues within 24 hours of a cardholder dispute, rather than waiting. A dispute often has a reason code associated with it. Responding to Mastercard Reason Code 4853 Chargebacks. Thanks for following the Chargeback Gurus blog. Merchants who receive a chargeback for a transaction placed with an American Express card may encounter reason code F29, which indicates an unauthorized transaction that the cardholder does not believe they should be responsible for paying. In simple terms, an Electronic Commerce Indicator (ECI) is basically a 3-D Secure response code. There are multiple situations in which this can occur. In simple terms, VCR introduced five definitive. It is very similar to: Mastercard's 4853- Defective/Not as Described Reason Code. Visa announced changes to the following reason codes: Reason code 1350 Misrepresentation –an Issuer may initiate a Dispute under this reason code if the dispute applies to a transaction in a card-absent environment where merchandise or digital goods have. Updated August 23, 2023. Some of these reason codes are specifically designated to apply to authorization-related issues. 5%. We’ve all been there as an eCommerce owner: you excitedly ship out a $1,500 order to a customer, and then a few weeks later you’re notified that the customer has opened a chargeback dispute. For instance, if the customer claims unauthorized purchase, your letter should cite evidence, such as an IP address matching previous purchases, to support. Consumer Disputes. Each card company has its. Check the chargeback reason code. Your comprehensive guide to chargeback reason codes, transaction modifiers, time limits, and compelling evidence for the four major card brands. Card networks send these codes to merchants to indicate why a chargeback has been filed. 4859 Addendum, No-show, or ATM Dispute. In both instances if the Merchant wishes to withdraw from an arbitration case, Visa will charge the amount of 500. Late Presentment. many chargeback reason codes that exist today. Using the same link provided above, contact PayPal to report the scam. American Express often sends inquiries to merchants, through their acquiring banks, to gather more information about a. We assign the dispute to you for review in your Customer Area > Risk > Disputes, or send you a webhook. Chargeback reason codes are an abbreviated way of offering a basic explanation for the chargeback. Being familiar with these codes will help. e above 0. And according. Also, Ethoca Alerts only notify you of chargebacks that occur within the alert. What is Visa chargeback reason code 11. Across the four major credit card networks (i. I have encountered each of these chargeback reasons at my previous job, where I helped resolve many disputes by identifying which reason code applied to each case. The way you manage chargebacks depends on your account setup. Visa Chargeback Life Cycle. 11, 16. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. There are no format changes to the sales file specification; there are additional values added to the sales file to designate chip card transactions. Thus, the easiest way to prevent chargeback reason code 75 from being. Transaction not authorised – the Card Issuing Company is stating that an authorisation code was required for the transaction, but it was not obtained. Each chargeback reason code is two, three, or four digits and includes a short description detailing the chargeback. Click on “report a problem” and select the transaction in question. A chargeback attempt may fail if there is not a valid reason for it, and card issuers are unable to force a merchant’s bank to refund credit card payments. If you believe you have received an ACH return in error, you can contact your bank. For educational purposes, here is an overview of the general chargeback process with most major processors: Step 1: A purchase occurs – All chargebacks start with a customer making a purchase, either in-person, in-app or online. If the order was genuinely not as described, then the cardholder has a case. Here’s how your store can prevent and deal with chargebacks. A chargeback reason code is a two- or four-digit alphanumeric code issuing banks assign to disputes. Availability Date: October 24th, 2021. Updated Disputes/Chargeback Policy Coming April 2024Automate Tasks & Streamline Processes Let Midigator remove complexities and improve the efficiency of your chargeback management strategy. 1 Quick Reference Lead. This provided a number of insights into the typical causes of subscription chargebacks by industry: Computer Software : Cancelled Services was the most common chargeback reason code, which is troubling because these should be easily avoidable disputes. Documentation must be a direct result of cardholder communication. They also can’t prevent the lost sales revenue and merchandise resulting from a consumer dispute. A chargeback guarantee is a service provided by third-party vendors that protects merchants against the financial impact of chargebacks. Chargeback reason codes are codes used to categorize the reason for the dispute. In simple terms, Mastercard Chargeback Reason Code 4859 — No Show/Addendum/ATM Dispute refers to situations where a customer claims the services purchased from a merchant were not fulfilled. While there are many chargeback reason codes, all chargebacks fall into one of three categories: On that note, below are some vendor missteps that could result in Visa reason code 13. Modified the matching 68 xG criteria for Refund transaction 04-09-2015 1. Reason code 98 was a code used for pre-compliance chargebacks before the implementation of the Visa Dispute Resolution system. R13 No Reply. 1 chargeback: 1. Mastercard issuers use merchant advice codes to respond to authorization requests, and as a communication tool with merchants regarding a cardholder's account. A chargeback is the potential outcome of a disputed credit or debit card transaction. 4853 – Cardholder Dispute – Credit Not Processed. Take the time to note the following dispute reason codes for Visa. United States; 18167 US Highway 19 N; Clearwater, FL 33764; 877. ”. There are over 80 unique return codes, and each one represents a different type of return. You could also end up submitting the wrong evidence, which will cost you time, money, and standing with the bank. Only an issuer can initiate the chargeback process. Business Track is a web-based reporting and management tool that helps you manage your payment processing business. 11/03/15 Updated these MasterCard. Specify the default reason code to. If the chargeback is upheld, the merchant must return the money to the customer, as well as pay an additional fee to the acquiring bank. This provided a number of insights into the typical. If you leave this processing. 10. In the case of friendly fraud, that reason could be completely invalid and. To help simplify things, we’ve compiled a list of chargeback codes used by the four major card networks: Visa, Mastercard, American Express, and Discover. Reason Codes Category 4: Processing Errors. Reason code 83 represents a chargeback categorized as. Updated these Visa Chargeback Codes: 30, 62, 85. UA10 Request Transaction Receipt (swiped card transactions) UA11 Cardholder claims fraud (swiped transaction, no signature) Chargeback Reason Codes List for Mastercard Chargeback Code Chargeback Reason 4801 Requested Transaction Data Not Received 4802 Requested / Required Information Illegible or Missing 4807 Warning Bulletin File 4808 Requested / Required Authorisation Not Obtained 4812 Account Number Not on File 4831 Transaction Amount Differs 4834 Duplicate. 1. Whenever a card used in a transaction is declined, the sale should be terminated. Choose the representment amount. ”. Date Option. When a customer who's enrolled with 3-D Secure from their bank initiates a purchase, the tool will deploy during the checkout. Respond to invalid disputes. The third digit indicates the specific reason within that category. These symbols stand for reasons why a financial. If the order was genuinely not as described, then the cardholder has a case. Your business may not have to handle all chargeback cases — the processor will provide automatic representation in some instances. Let’s say you got a Visa chargeback with reason code 13. The network hasn't wholly disallowed some old codes. Now, 10. M10 Vehicle Rental – Capital Damages. For example, the dispute reason “Cardholder Does Not Recognize” is denoted under the Discover reason codes system as “AA. Protect cardholder data. Depending on. 1. 3. Code 13. Carefully analyze the reason provided by the cardholder for the chargeback. Download this sample Chargeback Rebuttal Letter. Most commonly the payer is a consumer. 0 only applies to reason code 10. Mastercard Chargeback Reason Code 71: Disputed Amount. 2. Eventually the existing chargeback reason codes won't be used and will be removed from this guide. Attachment A: Copy of the customer's transaction on xx/xx/xxxx using a credit card ending in XXXX. Many subscription payment disputes are made under code 13. On the other hand, PayPal—which can serve as a credit card processor for merchants—allows buyers up to 180 days to file a claim. Card Type Reason Code Reason Text Chargeback Category Preventable Reversible VISA 30 Services Not Provided or Merchandise Not Received Non-Receipt of Goods or Services NO YES VISA 41 Canceled Recurring Transaction Cancelled/Returned by CardholderCardholder Disputes. Through 2021, we analyzed chargeback reason codes across various subscription-based verticals. The chargeback can be for the total transaction amount or a lesser amount. chargeback: The buyer filed a chargeback with the credit card issuer. Typically, cardholders file a chargeback if they were not informed of dynamic currency conversion fees or were not given the option to complete the sale in their local currency. Here’s a look at the reason codes for the same scenario from. Then, apply calculations and chart your results. Chargebacks are almost always initiated by customers, but businesses can request them as well (although this doesn’t happen often). Chargeback. In that way, winning one dispute may help prevent the next chargeback to come after it. The specific guarantee terms and reimbursement procedures will. During this process, the representative of the institution examines the reasons’ list. An issuer can initiate a first chargeback when the circumstances of the transaction meet the requirement of a chargeback reason code described in the Chargeback Guide. Visa Chargeback Reason Codes. This chargeback reason code can be avoided by ensuring that returns are processed promptly and accurately, and that the customer is informed of any credits issued. The chargeback reason codes were created to standardize the list of acceptable reasons a bank may submit a card chargeback or a direct debit chargeback on behalf of its customer. What are reason codes?. The claim often, but not always, involves automated teller machines (ATMs). The card network then notifies the merchant’s acquiring bank about the chargeback and passes along all the collected information. This means the cardholder claims that they received goods or services that were substantially different from what the merchant described. With the overhaul of their reason code system, Visa divided reason. 3: Goods or services were not as described: C31: RM: 13. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. The issuing bank will then pass on the chargeback to the merchant. Unfortunately, the final decision in such cases comes down to the issuing bank, and not. August 2021 Marks the 10 th Anniversary of Chargebacks911®. 3. This is a fairly common chargeback reason that can. 6. 2 falls under the “Processing Errors” category. Visa chargeback reason code 11. The cardholder may be the customer or the someone who lent their card to a friend or relative. Some 90% of merchants said “cardholder abuse of the chargeback process” was a leading concern for their business. If the transaction has special authorization procedures, provide documentation that proves the first authorization request included an estimated amount; the subsequent authorization requests. M01 Chargeback Authorization. Also, remember that the time frame for your response includes any processing required by the acquirer. The list of chargeback reason codes in this article is organized by card brand and type of dispute. The good news is that most of these invalid claims are disputable by the merchant. 634. Review your credit card processor’s policies to understand its chargeback dispute process. They can also be caused by a merchant failing to process a cancellation promptly. 5 – Incorrect Amount 12. The tickets were held at the box office, and no signature, swipe or imprint of the card was obtained when the tickets were released. for chargeback reason code 4863 (Cardholder Does Not Recognize). By entering your email, you agree to receive marketing emails from Shopify. Card issuers and card networks deem certain chargeback codes to be nearly indisputable by merchants, and as a result, a merchant can be charged a fee of up to $500 by card networks for submitting a dispute of such chargebacks. A number of factors contribute to a high chargeback ratio. These are only a handful of common Visa chargeback reason codes. Visa’s process introduces four dispute categories and associated numerical labels (Fraud – 10, Authorization – 11, Processing Errors – 12, Consumer Disputes – 13) under which the renamed reason codes will be placed. It balances out the process and gives merchants the much-needed opportunity to influence the progression of a dispute before it becomes a fully-fledged chargeback. Please note that the most common Chargeback reason code for Allocation disputes is 10. 1130: No Authorization: up to 120 days: Authorization: Visa: 1210: Late Presentment: up to 120 days: Processing Errors: Visa: 1220: Incorrect. Protect stored cardholder data. If you do perform a key-entered transaction, make a manual imprint of the card. Please note that each card network (MasterCard, VISA, American Express, etc. Step 1: Identify the Source. Get your complete guide to Mastercard reason codes, including all the detailed information, chargeback time limits, and other important information you need. Here's a list of all the current Visa reason codes: Chargeback Code. Dec 6, 2021 — Betty's bank issued the chargeback for $9. A TC40 data claim occurs when a customer makes a fraud claim against a merchant. 3. 02/10/16 Added Debit Chargeback Reason Codes. 1 and Note on page 14 Chapters 1 and 2 Chapter 1 1. Each code corresponds to an issue or problem. 2. M10 Vehicle Rental – Capital Damages. 3 Category Authorization Workflow Allocation DESCRIPTION Why did I receive this dispute? You. Documentation must be a direct result of cardholder communication. ”. 15, 2021. Updated the following columns - card type, response due date. for chargeback reason code 4863 (Cardholder Does Not Recognize). The aim of CE 3. Time limits vary by card network and reason code, though, so you should look into the specific terms tied to the reason code. What to Include in Your eCommerce Return PolicyRead chargeback reason code descriptions carefully, especially if they include any transaction modifiers. Discover uses unique codes to explain those reasons to merchants. Visa chargeback reason codes. Friendly fraud. For merchants at risk of exceeding important chargeback thresholds, this cost is often well worth it. To determine the problem, you need to examine customer interactions, transaction details, and business practices. These chargebacks will show up under reason codes that will, on first glance, appear legitimate. For perspective, the next highest. The agency must provide this documentation to Vantiv (via mail, fax, online/scanning) within 30 calendar days after the report date on the Visa/MasterCard. A few other common reason codes for Visa include late presentment; non-receipt of cash from ATM; invalid data; EMV liability shift non-counterfeit fraud; no authorization; canceled merchandise and fraud related to stolen cards on the card recovery bulletin. 04/04/16 Added American Express Chargeback and Retrieval Reason Codes. Chargebacks are a major threat to businesses big and small. What is Visa chargeback reason code 13. Every of the major card brands, the inclusion of Visa, MasterCard, and others, has its acknowledged system of reason codes. Depending on the specific situation, Mastercard will match authorization response to one of the following merchant advice codes: Mastercard Response Code. Despite being the smallest of the four major credit card companies, the list of Discover chargeback reason codes is extensive. Everything You Need to Know (2023) Shopify POS has everything you need to sell in person, backed by everything you need to sell online. In addition to Reason Codes changing as a result of the VCR program, each Reason Code is now associated with a new Reason Category. Spot these types of chargebacks using the below reason codes. 5 Categories of Visa Chargeback Reason Codes. Reason code 53 is typically used when a cardholder received merchandise or service that was defective, damaged, or not as described, while reason code 85 is used when credit was not processed to the. MasterCard - 4855 Goods or Services Not Provided. Each chargeback has a chargeback reason code assigned to it, which is a two-digit number that corresponds to the reason the customer is disputing the charge. FR4 Immediate Chargeback Program. ”. A truly effective chargeback management strategy must encompass prevention as well as disputing cases of friendly fraud. Through 2021, we analyzed chargeback reason codes across various subscription-based verticals. For example, 10. Visa chargeback codes are broken up into four categories: Fraudulent activity; Authorization issues; Processing errors; Customer disputes; Fraudulent activity The chargeback period, or the time limit for filing a chargeback, depends on the card scheme and the chargeback reason code. Which fraud reason codes will be included in EMV Liability Shift? How are Lost/Stolen transactions affected? A. The assigned chargeback reason code outlines why a customer submitted the dispute. The main chargeback reasons look like this: Malicious fraud. Mastercard Chargeback Reason Code 73: Duplicate Transaction. . If a customer makes a chargeback request on the basis that he or she has not authorised the transaction, the customer's bank will charge the transaction back to the merchant’s bank. Chargeback prevention alerts require you to monitor and respond to notifications within a short time frame, usually 24 to 72 hours. The chargeback transfers funds from the acquirer to the issuer. Some of these reason codes are specifically designated to apply to authorization-related issues. 1: Use the corresponding dates from the invoice. Poor order fulfillment: Late order fulfillment or billing for an order before shipping the goods. A chargeback happens when a customer asks their card-issuing bank to reverse a transaction. The chargeback can be for the total transaction amount or a lesser amount. Documentation must be a direct result of cardholder communication. Terms and conditions. Chargeback reports can help merchants identify opportunities to increase efficiency, improve processes, and prevent future. Any chargeback that is received without a reason code will be assigned a default code of 53. Knowing these codes can help you dispute chargebacks more effectively. reason code information. Step 2: Customer initiates the chargeback. Fraud. Yes, it’s possible to win a reversal on a. Friendly fraud is challenging for merchants because it’s tough to diagnose. UA05 Fraud – Chip Counterfeit Transaction. non_receipt: The buyer claims they didn't get the goods or services. Discover: Reason Code 4755 Non-receipt of goods or services. Added the following fields - Store ID, Credit Card Chargeback Reason Code. 2 Added chapter providing information about the DiscoverChargeback reason code 13. ” This reason code indicates that the merchant processed a transaction without first obtaining a correct and valid authorization approval. Step #2 | Report the Scam to PayPal. In addition to Reason Codes changing as a result of the VCR program, each Reason Code is now associated with a new Reason Category. , American Express, Discover, MasterCard, and Visa), there are 151 chargeback reason codes. Signifyd’s Revenue Protection solution offers fraud screening services to help merchant subscribers protect against fraudulent or unauthorized activity with respect to certain e-commerce transactions, as classified by the applicable card processor’s chargeback. 9% and 100 chargebacks per month], you can get into the excessive chargeback program, which can cause penalties of up to $50 per chargeback. A transaction modifier (or modifier) represents specific circumstances associated with a card sale that change what compelling evidence is required to overturn the chargeback.